Privacy Policy for
plinko 365 Pakistan

This Privacy Policy ("Policy") is published by plinko 365 ("we", "us", "our", "the Company") and applies to all personal data collected from individuals ("you", "your", "Player") who access, register with, or use the plinko 365 platform at plinko365.app (the "Platform"), including all associated mobile interfaces, customer support channels, and promotional communications.

plinko 365 operates an online casino and sports betting platform serving players in Pakistan, offering games and betting markets in English with all transactions denominated in Pakistani Rupees (PKR). This Policy applies to all Pakistani players regardless of whether they access the Platform from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, or any other location within Pakistan.

By creating an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with this Policy, please discontinue use of the plinko 365 Platform.

plinko 365 collects the following categories of personal data from players on our Pakistan platform:

plinko 365 does not collect or process biometric data, sensitive health data, or political or religious opinions of its players.

plinko 365 collects personal data through the following channels:

• Direct submission: Information you provide when registering your plinko 365 account, completing KYC verification, making PKR deposits or withdrawals, or contacting our support team.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party payment providers: Transaction reference data received from Easypaisa, JazzCash, HBL, UBL, and MCB when you initiate PKR transactions through their systems.
• Identity verification services: Data from third-party KYC and anti-fraud services used to verify your identity and comply with applicable anti-money-laundering regulations.

plinko 365 uses your personal data for the following purposes:

• Account management: Creating, verifying, and maintaining your plinko 365 account; processing plinko 365 Login requests; and managing your player profile.
• PKR transaction processing: Facilitating deposits and withdrawals via Easypaisa, JazzCash, HBL, UBL, and MCB; reconciling PKR transaction records; and preventing payment fraud.
• Regulatory compliance: Fulfilling Know Your Customer (KYC) obligations, age verification (18+ only), and anti-money-laundering (AML) requirements as applicable to the plinko 365 Platform.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour; enabling deposit limits, loss limits, cooling-off periods, and self-exclusion tools; and proactively reaching out where serious concerns are identified.
• Platform security: Detecting and preventing unauthorised access, fraudulent activity, collusion, and technical abuse of the Platform.
• Customer support: Responding to your enquiries, resolving disputes, and improving service quality based on support interactions.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the plinko 365 Platform, personalise your experience, and develop new features relevant to Pakistani players.
• Marketing communications: Sending you promotional offers and news about plinko 365 where you have consented to receive such communications. You can withdraw consent at any time by contacting support.

plinko 365 processes your personal data under one or more of the following lawful bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the plinko 365 Terms & Conditions — including operating your account, processing PKR transactions, and providing gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC verification, AML obligations, and responses to lawful requests from competent Pakistani authorities.
• Legitimate interests: Processing for fraud prevention, Platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes such as marketing communications, where you have given clear, informed consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

plinko 365 does not sell, rent, or trade your personal data. We share your data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment service providers: Easypaisa, JazzCash, HBL, UBL, and MCB — solely to process your PKR deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity and comply with applicable anti-money-laundering requirements.
• Game software providers: Certified game studios and live dealer platforms whose products are offered on plinko 365 — limited to data required for game session integrity and RNG certification.
• Technology and hosting providers: Secure cloud infrastructure and IT service providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement bodies: Where plinko 365 is required by law, court order, or lawful direction from a competent Pakistani authority to disclose personal data.

plinko 365 retains personal data only for as long as it is necessary to fulfil the purposes described in this Policy, and for any additional period required by applicable law or regulation.

• Active account data: Retained for the full duration your plinko 365 account remains open.
• PKR transaction records: Retained for a minimum of 5 years following the transaction date to comply with standard financial record-keeping requirements.
• KYC and identity documents: Retained for a minimum of 5 years from the date of submission, or longer if required by applicable AML regulations.
• Support communications: Retained for 2 years from the date of the last interaction unless retention is required for an ongoing dispute or investigation.
• Marketing consent records: Retained until you withdraw consent, at which point marketing data is deleted within 30 days.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so it can no longer be linked to you as an individual.

plinko 365 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security framework includes:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the plinko 365 Platform.
• Encryption at rest for all databases storing sensitive player information, including CNIC details, PKR payment data, and authentication credentials.
• Role-based access controls ensuring that only authorised plinko 365 staff with a genuine business need can access personal player data.
• Continuous intrusion detection and monitoring systems to identify and respond to potential security threats in real time.
• Regular security assessments and penetration testing of the plinko 365 Platform infrastructure.

In the event of a data breach that is likely to result in a risk to your rights, plinko 365 will notify affected players promptly via email or through your account notification centre and will take all reasonable steps to contain and remediate the breach.

plinko 365 uses cookies and similar tracking technologies on the Platform to ensure its proper functioning, enhance security, and improve your experience as a Pakistani player. The types of cookies we use are:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that maintain your plinko 365 Login state and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations. Disabling these may affect your experience.
• Analytics cookies: Help plinko 365 understand how players interact with the Platform through aggregated, anonymised usage statistics. We use this data exclusively to improve the Platform for Pakistani players.
• Security and fraud-prevention cookies: Used to detect and prevent automated bot activity, multiple-account creation, and other fraudulent behaviour on the Platform.

You can manage your cookie preferences through your browser settings. Blocking strictly necessary cookies will prevent the plinko 365 Platform from functioning correctly. plinko 365 does not use third-party advertising cookies or retargeting pixels.

As a user of the plinko 365 Platform, you have the following rights in relation to your personal data:

• Right to access: You may request a copy of the personal data plinko 365 holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (see Section 7).
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to data portability: You may request a copy of your data in a structured, machine-readable format where processing is based on your consent or on a contract with you.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time with immediate effect for future processing.
• Right to object: You may object to processing based on legitimate interests where you believe your individual circumstances override those interests.

To exercise any of these rights, please contact the plinko 365 support team via live chat (available 24/7 in English) or at [email protected]. We aim to respond to all data rights requests within 30 days. There is no charge for making a request.

The plinko 365 Platform is strictly restricted to individuals aged 18 years and over. plinko 365 does not knowingly collect any personal data from individuals under the age of 18. If you are under 18, you are not permitted to use the Platform or submit any personal data to us.

If plinko 365 discovers that personal data has been collected from an individual under 18, we will immediately suspend the associated account, delete or return any PKR balance to the deposit source, and permanently delete all personal data associated with that account without delay.

If you are a parent or guardian and believe your child may have created a plinko 365 account, please contact our support team immediately via live chat or at [email protected].

plinko 365 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable legal requirements, or enhancements to the Platform. When material changes are made, we will notify registered players via email or via a prominent notice within the Platform at least 7 days before the changes take effect.

The version of this Policy published on the Platform at any given time is the current, binding version. The date at the top of this Policy indicates when it was last reviewed. We encourage you to check this page periodically to stay informed about how plinko 365 handles your personal data.

If you have any questions, concerns, or complaints about this Privacy Policy or about how plinko 365 handles your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 in English directly on the plinko 365 Platform — the fastest way to reach us.
• Email: [email protected] — we aim to respond to all privacy-related enquiries within 2 business days.

Please mark privacy-related emails with the subject line "Privacy Enquiry" to ensure your message is routed to the correct team promptly. plinko 365 does not operate a telephone support line; all support is provided in English via live chat and email.